Privacy Policy

Effective date: July 31, 2026

Before publishing: replace the bracketed placeholders below (legal entity name, registered address) with your actual company details, and confirm the data practices described match what the product actually does before this goes live.

1. Who this applies to

This Privacy Policy explains how Aicentic ("Aicentic", "we", "us", or "our"), operated by [Aicentic, Inc. — legal entity name], [registered business address], collects, uses, and shares information when you visit our website or use our dashboard and related services (the "Service").

2. Information we collect

Account information — name, work email, company name, and password (stored hashed) when you create an account.

Content you provide — websites, files, topics, Q&A pairs, action/API configuration, and other material you add to train and configure your agents.

Conversation data — messages exchanged between your agent and your visitors, along with any leads captured through those conversations.

Billing information — plan selection and billing history. Card and payment details are collected and stored directly by our payment processor, not by us.

Usage and device data — log data, IP address, browser type, and pages visited, collected automatically when you use the Service.

3. How we use information

To provide, operate, and maintain the Service, including generating agent responses;
To process subscription payments and manage your account and plan;
To communicate with you about your account, updates, and support requests;
To monitor, secure, and improve the Service, including diagnosing technical issues;
To comply with legal obligations.

4. How we share information

We do not sell your personal information. We share information with:

Service providers we use to operate the Service, including cloud hosting, AI model providers used to generate agent responses, and our payment processor, each bound by contract to protect your data;
Your organization's team members, where content is shared within a workspace;
Authorities, where required to comply with a legal obligation.

5. Data retention

We retain account and content data for as long as your account is active, and for a reasonable period afterward to comply with legal, accounting, or reporting requirements, after which it is deleted or anonymized. See our Data Retention Policy for the specific timelines.

6. Your rights

Depending on your location, you may have the right to access, correct, export, or delete your personal information, or to object to certain processing. To exercise any of these rights, contact us at info@aicentic.com.

7. Security

We use reasonable technical and organizational measures designed to protect information in our care. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. International transfers

Information may be processed in countries other than your own. Where required, we rely on appropriate safeguards for such transfers.

9. Children's privacy

The Service is not directed to individuals under 16, and we do not knowingly collect personal information from them.

10. Changes to this policy

We may update this Privacy Policy from time to time. Material changes will be communicated by email or an in-product notice before they take effect.

11. Contact us

Questions about this Privacy Policy or requests regarding your data can be sent to info@aicentic.com.