Refund & Cancellation Policy
Effective date: July 31, 2026
1. Free plan
Aicentic offers a Free plan with no payment required. You can use it for as long as you like within its usage limits, and upgrade to a paid plan at any time.
2. Subscription billing
Paid plans (Starter, Growth, and Pro) are billed monthly in advance. Your subscription renews automatically each billing period until you cancel. Enterprise plans are billed according to the terms agreed in your order form or contract.
3. Cancellations
You can cancel your subscription at any time from your account billing settings, or by emailing info@aicentic.com. When you cancel, your plan remains active until the end of the billing period you've already paid for, after which your workspace reverts to the Free plan and its usage limits.
4. Refunds
If you believe you were charged in error, or you're unsatisfied with the Service within the first 14 days of a new paid subscription, contact info@aicentic.com and we'll review the request. Approved refunds are issued to the original payment method. Outside of this window, we generally do not provide refunds or credits for partial billing periods, except where required by law.
5. Plan changes
Upgrades take effect immediately, with billing adjusted for the remainder of the current period. Downgrades take effect at the start of your next billing period, so you keep access to your current plan's limits through the period you've already paid for.
6. Chargebacks
If you have a billing concern, please contact us first at info@aicentic.com so we can resolve it directly — this is faster than a chargeback and avoids any disruption to your workspace while a dispute is investigated.
7. Contact
Questions about billing, cancellations, or refunds can be sent to info@aicentic.com.